LEGAL

Privacy Policy

Last updated: 3 November 2026

This Policy explains how Vanceo handles the personal data of people who visit vanceolab.com or contact us. We comply with the EU General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) and, for individuals in Brazil, with the Brazilian General Data Protection Law (LGPD, Law No. 13,709/2018).

1. Data controller

Vanceo — a digital agency operating in Portugal and Brazil. Privacy contact: vanceolab@gmail.com.

2. What data we collect

• Data you send us: your name, company, email or WhatsApp number and the message you write in the form, on WhatsApp, by email or on Instagram.
• Minimal technical data: our hosting provider may automatically log IP address, browser and access date for security and operation.

We do not ask for sensitive data and do not knowingly collect data from minors.

3. How the contact form works

The website form does not store any data on a server. When you submit it, your message opens in WhatsApp so you can send it directly to our team. From then on, the conversation is also subject to WhatsApp’s (Meta) privacy policy.

4. Why we use your data and on what legal basis

• To answer your request and prepare a diagnosis or proposal — steps taken at your request before a contract, and consent.
• To provide contracted services — performance of a contract.
• To meet legal, tax and accounting obligations — legal obligation.
• To keep the website secure — legitimate interest.

We do not sell your data or share it for third-party marketing.

5. Cookies and analytics

The website uses no advertising or tracking cookies. Fonts are hosted on the website itself, with no connection to external services. We only use your browser’s local storage to remember your language choice. If we enable analytics tools in the future, this Policy will be updated and, where required by law, we will ask for your consent.

6. Who we share data with

Only with providers needed to operate: website hosting (Hostinger), communication (WhatsApp/Meta, Google/Gmail) and, if you hire a service, the platforms used for it. Some of these providers may process data outside the European Economic Area; in such cases, GDPR safeguards such as the European Commission’s standard contractual clauses apply.

7. How long we keep data

Enquiries without a contract: up to 12 months after the last interaction. Clients: for the duration of the contract and the period required by tax and accounting law.

8. Your rights

You may request access, rectification, erasure, restriction, portability and objection, and withdraw consent at any time, by writing to vanceolab@gmail.com. You may also lodge a complaint with a supervisory authority, such as Portugal’s CNPD, the data protection authority in your country of residence, or Brazil’s ANPD.

9. Security

The website uses an encrypted connection (HTTPS) and keeps no visitor databases. We take reasonable measures to protect the information you entrust to us.

10. Changes

We may update this Policy. The date of the latest update is shown at the top of this page.